Answers to Common Questions
Before reaching out, browse through our FAQs for quick solutions to your concerns.
sociallink is a complete cross-platform WhatsApp CRM and marketing tool that helps businesses manage conversations, automate customer engagement, and run marketing campaigns through WhatsApp.
sociallink is designed for businesses of all sizes — from freelancers and startups to large enterprises — who want to scale customer communication on WhatsApp.
Not at all. sociallink features an intuitive dashboard with drag-and-drop automation, easy campaign setup, and simple integration steps suitable for all users.
sociallink is accessible on all modern web browsers and optimized for desktop, tablet, and mobile use.
Yes, sociallink uses the official WhatsApp Business API, ensuring reliability, security, and full compliance with WhatsApp’s policies.
sociallink offers WhatsApp CRM tools, message automation, contact segmentation, multi-agent inbox, campaign analytics, and lead tracking.
Yes. sociallink’s Pro and Enterprise plans allow you to connect and manage multiple numbers from one central dashboard.
Yes. Your entire support or marketing team can collaborate using shared inboxes, internal notes, and role-based access controls.
Yes. Our support team is available via live chat, email, and knowledge base. Enterprise clients receive priority support and a dedicated account manager.
Absolutely. We use industry-standard encryption, regular audits, and secure cloud infrastructure to ensure your data is protected. sociallink is also fully GDPR-compliant.
sociallink offers three plans: Starter (basic features), Pro (advanced tools + multiple users), and Enterprise (custom solutions and dedicated support).
Subscriptions are billed on a monthly or yearly basis, depending on your chosen plan. Yearly subscriptions come with a discounted rate.
Yes. You can upgrade your plan at any time from your dashboard. All changes are applied immediately and prorated based on your billing cycle.
If you exceed your plan’s limit (such as number of messages, contacts, or users), you will receive a notification with options to upgrade or purchase additional usage packs.
Yes. You can access and download all invoices and billing history directly from your sociallink account under the “Billing” section.
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