Refund policy

If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Daraz app or website.
Return request must be raised within 14 days for all items from the date of delivery.
All sociallink Mall items are 100% Authentic by Trusted Brands and are covered under 2x Money Back Guarantee.
Note: Groceries and Digital Goods are excluded from 2x Money Back Guarantee.
For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
For purchases under sociallink Like New, your product is covered under 3-Months Warranty (for phones) and 6-Months Warranty (for laptops and tablets). Refer to sociallink Like New Warranty Policy and Warranty Policy for complete Terms and Conditions.
For selected categories, we accept a change of mind. Please refer to the section below on Return Policy per Category for more information.
Valid reasons to return an item
Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
Delivered product is incomplete (i.e. has missing items and/or accessories).
Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
Delivered product is does not match product description or picture (i.e product not as advertised)
Delivered product does not fit. (i.e. size is unsuitable)

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